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Use case

A driver is sick. Three routes have no driver. It is 06:31.

The message says “ik ben ziek”. Mission Control reads it, registers the absence in HR, finds who is available, moves the routes and tells everyone. You approve the one that does not fit.

See it on your own lanesWatch it in the story ↓
  • Absence arrives as a WhatsApp, not a form, and often before anyone is at a desk
  • Every reassignment means checking hours, licences, trucks and windows by hand
  • Customers only hear about it when they call
  1. 01

    06:30, your inbox

    Every morning starts with the same five fires.

    A sick driver with three routes. A truck stuck on the A15. A customer chasing a POD. A carrier asking about next week. An ETA in a WhatsApp group. All before your first coffee.

  2. 02

    AI-led triage

    Mission Control reads it before you do.

    It bolts onto your Freyt TMS and classifies every message: who is it about, what do they need, which shipment, which day. In Dutch, English or half-and-half.

  3. 03

    Agents act in the TMS

    HR, Planning, Fleet and Documents fix the board.

    Jan’s absence is registered and his routes reassigned. Truck 14 is logged as down and its route re-vehicled. The POD is sent. Nobody re-typed anything.

  4. 04

    One decision for you

    Five of six handled. One question for the planner.

    Customers and drivers are informed automatically. The only thing that needs your judgment, a reassignment that misses a window by 45 minutes, comes to you as a single approval.

  5. 05

    Beyond today

    Next week is already planned around holidays and sick leave.

    The same agents plan forward: availability, capacity and open orders, and the carrier who asked gets an answer. You run the exceptions. Mission Control runs the rest.

Inbound
Jan · driver06:31
ik ben ziek, kan vandaag niet rijden
availability_noticedriver: self · date: today
Kees · driver06:44
sta stil op de A15, truck 14 doet het niet meer
delivery_statusvehicle: 14 · location: A15
Van Dam BV · customer07:02
Kunnen wij de POD van order 51840 ontvangen?
document_requestshipment_ref: 51840 · doc: POD
Nordlink · carrier07:10
Is er volgende week werk voor 2 wagens?
capacity_querycarrier: Nordlink · date: next week
Sanne · driver07:15
ETA Rotterdam 09:40
driver_eta_updatetime: 09:40 · location: Rotterdam
Frey AI Mission Control5 of 6 handled autonomously
HR
Planning
Fleet
Documents
Tracking
Comms
Freyt TMS · Today
RouteStartDriverTruckStatus
RT-2041Rotterdam → Antwerp08:00PeetersT-07Reassigned
RT-2042Venlo → Duisburg09:30BakkerT-11Reassigned
RT-2043Utrecht → Lille11:00PeetersT-07Needs approval
RT-2044Tilburg → Köln07:00KeesT-09Re-vehicled
RT-2045Zwolle → Rotterdam09:00SanneT-03ETA 09:40
Freyt TMS · Next week
DayDrivers availablePlannedOpen
Mon11 of 14 · Jan sick, 2 on leave38 orders0 open
Tue12 of 1441 orders0 open
Wed12 of 14 · Nordlink +247 orders0 open
Thu13 of 1444 orders0 open
Fri10 of 14 · 4 on leave36 orders2 open → Nordlink
Messages handled without a planner
83%
Planner time back per day
+2.5 h
Margin
+13.9%

Illustrative

Outbound
JanHR
Beterschap. Ziekmelding staat, je ritten zijn overgenomen.
KeesFleet
Pech gelogd. T-09 komt naar je toe, ETA 07:35. Klanten zijn geïnformeerd.
Van Dam BVDocuments
POD for order 51840 attached. Signed 16:12 yesterday.
NordlinkComms
Yes: 2 trucks Wed and Fri next week. Booking follows.
Needs your decision
Reassign RT-2043 Utrecht → Lille to Peeters after RT-2041. Arrives 14:45, 45 min after the window.
Alternative: Nordlink spot truck, +€180. Customer not yet informed.

What Mission Control does

  1. 01

    Register the absence

    The HR agent logs sick leave for today, with a reason if given, and updates availability for planning. No form for the driver to fill in.

  2. 02

    Find who can take the routes

    Planning checks drivers who are available, qualified and within hours, and moves each route. Trucks follow where possible.

  3. 03

    Bring you the one that does not fit

    A route that lands outside its window or needs a spot carrier arrives as a single approval with impact and alternative.

  4. 04

    Tell everyone

    The driver gets a get-well message, replacements get their day, customers get updated ETAs. On the channel they already use.

What changes

< 5 min
from sick note to reassigned routes
1
decision left for the planner
0
customers calling to ask

Questions planners ask

What if no driver is available?

Planning offers the route to your connected carriers or the Exchange as an alternative and brings you the cost as an approval. Nothing is booked without your yes.

Does it check driving hours and licences?

Yes. Reassignments are only proposed to drivers who are available, hold the required licence for the vehicle and stay within their remaining hours.

What does the sick driver see?

A short reply on the same channel confirming the absence is registered and the routes are covered. Nothing else lands on their plate.

See it on your own lanes

Bring one morning of your inbox.

Send us a typical morning: the messages, the routes, the mess. In a 30-minute walkthrough we show what Mission Control would have done with it, on your lanes, not a canned dataset.

Book my walkthrough

No slide deck. We reply within one working day.

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