Use case

Truck 14 is stuck on the A15. Six customers are waiting.

Q: Can it book roadside assistance?

Not yet. It logs the incident and handles the planning and communication; calling assistance stays with the fleet team, with the details already in the incident record.

Q: What if no replacement truck is free?

Planning proposes a carrier or Exchange option with cost and timing. You approve it in one tap or pick another alternative.

Q: Does the customer see the reason?

You decide. The default message gives the new ETA and an apology without technical detail.

“Sta stil op de A15, truck doet het niet meer.” Mission Control logs the incident, checks which truck is free, sends it, re-plans the route and updates every ETA. You see it done, not the phone ringing.

See it on your own lanes Watch it in the story ↓

Breakdowns are reported in a chat while the planner is already busy with something else
Finding a free truck means calling around
Every affected customer needs a new ETA, individually

01
06:30, your inbox
Every morning starts with the same five fires.
A sick driver with three routes. A truck stuck on the A15. A customer chasing a POD. A carrier asking about next week. An ETA in a WhatsApp group. All before your first coffee.
02
AI-led triage
Mission Control reads it before you do.
It bolts onto your Freyt TMS and classifies every message: who is it about, what do they need, which shipment, which day. In Dutch, English or half-and-half.
03
Agents act in the TMS
HR, Planning, Fleet and Documents fix the board.
Jan’s absence is registered and his routes reassigned. Truck 14 is logged as down and its route re-vehicled. The POD is sent. Nobody re-typed anything.
04
One decision for you
Five of six handled. One question for the planner.
Customers and drivers are informed automatically. The only thing that needs your judgment, a reassignment that misses a window by 45 minutes, comes to you as a single approval.
05
Beyond today
Next week is already planned around holidays and sick leave.
The same agents plan forward: availability, capacity and open orders, and the carrier who asked gets an answer. You run the exceptions. Mission Control runs the rest.

Inbound

Jan · driver06:31

ik ben ziek, kan vandaag niet rijden

availability_noticedriver: self · date: today

Kees · driver06:44

sta stil op de A15, truck 14 doet het niet meer

delivery_statusvehicle: 14 · location: A15

Van Dam BV · customer07:02

Kunnen wij de POD van order 51840 ontvangen?

document_requestshipment_ref: 51840 · doc: POD

Nordlink · carrier07:10

Is er volgende week werk voor 2 wagens?

capacity_querycarrier: Nordlink · date: next week

Sanne · driver07:15

ETA Rotterdam 09:40

driver_eta_updatetime: 09:40 · location: Rotterdam

Frey AI Mission Control5 of 6 handled autonomously

Planning

Fleet

Documents

Tracking

Comms

Freyt TMS · Today

Route	Start	Driver	Truck	Status
RT-2041Rotterdam → Antwerp	08:00	Peeters	T-07	Reassigned
RT-2042Venlo → Duisburg	09:30	Bakker	T-11	Reassigned
RT-2043Utrecht → Lille	11:00	Peeters	T-07	Needs approval
RT-2044Tilburg → Köln	07:00	Kees	T-09	Re-vehicled
RT-2045Zwolle → Rotterdam	09:00	Sanne	T-03	ETA 09:40

Freyt TMS · Next week

Day	Drivers available	Planned	Open
Mon	11 of 14 · Jan sick, 2 on leave	38 orders	0 open
Tue	12 of 14	41 orders	0 open
Wed	12 of 14 · Nordlink +2	47 orders	0 open
Thu	13 of 14	44 orders	0 open
Fri	10 of 14 · 4 on leave	36 orders	2 open → Nordlink

Messages handled without a planner

83%

Planner time back per day

+2.5 h

Margin

+13.9%

Illustrative

Outbound

JanHR

Beterschap. Ziekmelding staat, je ritten zijn overgenomen.

KeesFleet

Pech gelogd. T-09 komt naar je toe, ETA 07:35. Klanten zijn geïnformeerd.

Van Dam BVDocuments

POD for order 51840 attached. Signed 16:12 yesterday.

NordlinkComms

Yes: 2 trucks Wed and Fri next week. Booking follows.

Needs your decision

Reassign RT-2043 Utrecht → Lille to Peeters after RT-2041. Arrives 14:45, 45 min after the window.

Alternative: Nordlink spot truck, +€180. Customer not yet informed.

What Mission Control does

01
Log the incident
Fleet registers the breakdown against the vehicle with location and time, and takes the truck out of today’s planning.
02
Send a replacement
Fleet and Planning pick the nearest available truck, assign it and tell the driver when it arrives.
03
Re-plan and re-time
Stops after the breakdown get new ETAs. If a window cannot be met, that stop comes to you as an approval.
04
Inform customers
Comms sends updated ETAs on the customer’s channel before they notice anything is late.

What changes

1 msg
from the driver is all it takes: < 10 min
replacement on its way: 100%
of affected customers informed

Questions planners ask

Can it book roadside assistance?

Not yet. It logs the incident and handles the planning and communication; calling assistance stays with the fleet team, with the details already in the incident record.

What if no replacement truck is free?

Planning proposes a carrier or Exchange option with cost and timing. You approve it in one tap or pick another alternative.

Does the customer see the reason?

You decide. The default message gives the new ETA and an apology without technical detail.

See it on your own lanes

Bring one morning of your inbox.

Send us a typical morning: the messages, the routes, the mess. In a 30-minute walkthrough we show what Mission Control would have done with it, on your lanes, not a canned dataset.

Book my walkthrough

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Truck 14 is stuck on the A15. Six customers are waiting.

Every morning starts with the same five fires.

Mission Control reads it before you do.

HR, Planning, Fleet and Documents fix the board.

Five of six handled. One question for the planner.

Next week is already planned around holidays and sick leave.

What Mission Control does

Log the incident

Send a replacement

Re-plan and re-time